Success Checklist
Craft Customer Incentives:
Structure incentives for clients, so that they can claim our
success as their own success;
Deliver what the client exactly needs and exhibit a
quantifiable value add (reduced investment and/or operating
costs, avoidance of delays and reworks, increased
efficiency);
Display strong dedication.
Assure Customer Success:
Communicate the rendered services simply and without any
ambiguity to clients;
Take responsibility; give customers confidence;
Strengthen the position of the client;
Be success focused! Deliver success and not a flood of
papers.
Deserve Reliability:
Put yourself in the client’s position;
Find a common language;
Keep your promises; meet commitments;
If a the client is dissatisfied with your services, be
constructive and immediately hunt for a solution;
Compare your performance with those better than you, NOT
with those you are better than.